My supporter's payment failed. What do I do?
Updated on 31 Dec 2025 · 2 min read
Common Reasons
90% of payment failures happen on the supporter's side due to simple issues with bKash or Nagad.
Wrong PIN
The most common error. The user typed their bKash PIN incorrectly.
Insufficient Balance
They are trying to send ৳500 but only have ৳400 in their wallet.
Server Timeouts
bKash/Nagad servers are often busy, especially in the evening (6 PM - 10 PM).
Money deducted but failed?
This is a scary situation for fans, but it's usually resolved automatically.
Auto-Refund Policy
If money was cut from their wallet but the transaction shows "Failed" on SupportKori, the gateway (SSLCommerz) will automatically refund it.
- • Usually refunded within 30 minutes to 24 hours.
- • In rare cases, it can take 3-7 banking days.
Transaction Limits
Sometimes payments fail because the supporter has reached their daily limit set by Bangladesh Bank.
| Method | Min Amount | Max Amount |
|---|---|---|
| bKash | ৳ 10 | ৳ 25,000 |
| Nagad | ৳ 10 | ৳ 25,000 |
What to tell your fan
If a supporter messages you about a failed payment, here is a template you can send them:
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